“ 隐私政策

Privacy Policy

Our relationship with you



We protect the privacy of your personal information in accordance with the Australian Privacy Principles and all relevant laws and regulations. This includes the Privacy Act 1988 (Commonwealth), the Spam Act 2003 (Commonwealth) and the Do Not Call Register Act 2006 (Commonwealth).


This policy describes the way that Elgas (and our agents and contractors) handle personal information collected in Australia from our customers and from any visitors to our online websites. It does not apply to personal information collected from external websites, whether or not linked to our websites.



2. how it is collected

3. the kind of personal information we may collect





8. how it can be updated


10. how to contact us




If you are our customer, we collect personal information that permits us to provide you with our products and services, assess your credit application, and identify you in case you should need to have your product exchanged or repaired. We also collect personal information for the purpose of letting you know about our products, services, promotions or opportunities that may interest you. For customers who are legal entities, we collect personal information about your employees or officers so that we may contact your company through them.


We will only collect personal information by fair and lawful means. Generally, we will only collect personal information directly from you or your authorised representative. However, we may also collect personal information about you from other sources, such as mailing lists, websites, contractors, business partners or others.

Personal information we collect from you




· registering a warranty

· participating in a forum or survey




· subscribing to a loyalty program


· making an enquiry or lodging a complaint


· downloading or using our electronic applications


· contacting us by various methods such as mail, email or phone,



· exchanging business cards


· completing documents related to a health service


· entering into a contract or business arrangement with us

If you provide us with personal information about someone other than yourself, we will assume that you have obtained that person’s consent for the purpose for which you disclosed it to us.

Personal information we collect from others



· in cases where you would reasonably expect us to collect the information, or






Normally we will collect personal information with your consent, but we are permitted do so without your consent where this is unreasonable or impracticable to obtain. However, there are certain kinds of personal information that require special treatment.

Your sensitive information

elga通常不收集敏感备用ion, and we will never collect sensitive information about you without your consent, except as specifically permitted by law. Sensitive information includes information about your:




· membership in a professional or trade association

· membership in a trade union

· details of health or disability

· sexual orientation

· 犯罪记录


We will not knowingly collect, use or disclose personal or sensitive information from a minor without obtaining prior written consent from a parent or guardian.


We only use personal information for the purpose for which it was collected or given to us (the “primary purpose”). The primary purpose must always be directly related to one of our business functions or activities. We may use personal information for other purposes (“secondary purposes”) if required or permitted by law or if we have your express or implied consent. Personal information is used only to the extent necessary and only for the legally permissible purpose for which you gave your consent.

Direct marketing


Government Identifiers

Government identifiers are items of identifying information assigned to you by government agencies. Examples include tax file numbers or Medicare numbers. If it is necessary for us to collect government identifiers from you, we will not use or disclose them to any third party unless you have given us your consent or we are required or authorised by law to do so.

External disclosure of personal information


· you have given us your consent;





Disclosure overseas


5. Storage and Protection of your personal information

We store information in different ways, including paper, electronic and online forms. We will take all reasonable steps to ensure our hard copy and electronic records containing personal information are only accessed on a genuine need to know basis by our staff or contractors or as required by law. We generally keep personal information only for as long as it is required for business purposes or by law.

Because of the importance of protecting your personal information we take reasonable steps to guard against its misuse, inappropriate or unauthorised disclosure, modification, loss, theft and unauthorised access. We do this by:





· introducing document storage, security and destruction policies and procedures





· asking you to share responsibility and take steps to protect your own personal information wherever possible.







Opt in or out



Upon your request we will give you access to your personal information held by us. We will respond to your request for access within 30 days. We will grant access where reasonable and practicable.

There is no standard fee for providing access to, or correcting records. However, we may seek to recover our reasonable costs in connection with your request.


· if we reasonably believe giving you access would pose a threat to the life, health and safety of any individual, or would be likely to unreasonably impact the privacy of others;

· If your request is frivolous or vexatious;





9. Your privacy on the Internet

我们的惯例是ab搜集信息out all visitors to our online resources. We provide online shopping facilities through which we may also collect information. Online services provided through third parties and non-Linde Group websites that can be accessed from our websites are governed by the privacy policies of third parties.




· the country from which you are accessing the site



· the search term you use




· the Linde Group websites that you visit

· the files that you download from our website





我们的网站使用Google,Inc。提供的Web Analytics服务Google Analytics服务。(“Google”)。Google Analytics使用cookie来帮助分析网站的使用方式。Cookie生成的关于您的网站使用的信息将通过Google在美国的服务器上传输并通过Google存储。谷歌将代表我们的信息使用此信息,以便评估您的网站使用,编制网站活动的报告,并为我们提供与网站活动和互联网使用有关的其他服务。

您的浏览器在Google Analytics范围内传送的IP地址不会与Google持有的任何其他数据相关联。您可以通过在此处下载和安装Google Analytics选择退出浏览器Addon的Google Analytics以未来进行效果,从此处介绍,从此处介绍,请选择您当前的Web浏览器:http://tools.google.com/dlpage/gaoptout?hl=en

We also employ other services from Google and other third party vendors, such as online remarketing, or advertising that is targeted at previous visitors to our website. When you visit our websites, cookies are stored on your browser that permit Google and other third-party marketing vendors to display our ads when you visit other websites. You can opt out of targeted ads provided through Google by visiting the Google Ads Settings page at www.google.com/settings/ads. For ads provided through other vendors, visit the Network Advertising Initiative opt-out page here:www.networkadvertising.org/chonices.





We also collect personal information from you through our online shopping facility. Online shopping is provided to you for your convenience. If you do not wish to place your order on the internet, you may contact us by phone at 131 161.

Credit card information

We provide you with the opportunity to pay for products or services you purchase online by credit or debit card. Our online shopping facility permits you to save your card details in an online profile so you do not have to enter the details each time you make a payment. Your credit or debit card information is transmitted directly to our online credit card payment service providern and is not stored on our Internet servers. Our online credit card payments are currently processed on our behalf by Westpac Bank. You can view their privacy policy here:www.westpac.com.au/privacy.


Your order details are only stored and transmitted in encrypted form on our internet servers. This means that communication between your browser and our order system, for instance, cannot be read by others on the internet. Using our ordering system is regarded as consenting to the storage and use of your information by Elgas and its business partners.

Third party services

Sometimes we use third party platforms to deliver our online resources. Those sites are hosted and managed by external organisations. Sometimes you may be able to access other websites by clicking on links we have provided in our websites. Those sites are also external to Elgas. External websites and are not subject to our privacy standards, our procedures or this policy.


Links to other websites

Our websites may contain links to other websites. We make every effort to check these direct links. Elgas is not responsible for the content of the websites to which we link. Elgas is also not responsible for the content of websites that link to our website.



By mail: Elgas Limited, GPO Box 1336, Chatswood NSW 2067
通过电话:02 8094 3200


General information about privacy can be obtained from the Office of the Australian Information Commissioner by calling their Privacy Hotline on 1300 363 992, visiting their web site here:www.oaic.gov.au.或在GPO Box 5218,悉尼NSW 1042上写信给澳大利亚信息专员。